Knowledge base
Explore over 450 articles with screenshots and short video walkthroughs.
Onboarding
Expert onboarding, built around your venue
The best onboarding feels less like a rollout and more like having someone in your corner. A dedicated leader in iVvy's Training & Implementation team meets your team early on to understand how the venue runs, then builds setup and training around that.
It's a big reason 90% of clients rate our support highly.
Your implementation journey
The onboarding process
Contract signed
Handover documents go to iVvy's implementation team for setup.
Venue checklist
You send through all required documentation, including menus, packages, brochures, and your contract terms and conditions.
Kick-off call
Once your venue details are in, you meet 1:1 with your Implementation Manager to go through requirements, map out the timeline, and build a training plan around your team.
Account setup
iVvy's team builds your account and loads everything in before your first session.
Venue audit
You and your trainer review the finished setup together to confirm it matches how your venue runs, with any final adjustments made here.
Integrations
iVvy's team works with you to set up your desired integrations.
Training
Sessions cover the sales process, event planning, booking engine and online enquiry form, and reporting, with a dedicated Q&A session along the way.
Go live
Your team starts entering future bookings into iVvy.
Follow-up
A session 1–2 weeks after training covers outstanding questions and how things are tracking.
Handover to customer success and support
Once setup and training are complete, you're handed to iVvy's Customer Success team, with 24/7 access to support.
24/7 support
We are here when (& how) you need it
iVvy support runs across time zones, our knowledge base has over 450 articles with screenshots and short video walkthroughs. iVvy's chat helper can also point you in the right direction for quick answers.
If you want to build your skills — running reports, managing your pipeline — iVvy Academy has self-paced courses you can work through when it suits you.
For anything more specific to your account, email gets you a support agent who can dig into the details.
Connect with usQuick answers
Use iVvy's chat helper to find the right guidance when you need it.
iVvy academy
Build your skills with self-paced courses covering reports, pipeline management and more.
Support
Email our support team for help specific to your account and setup.
Customer experiences
Service that stays with you
I find iVvy Venue Management Software really easy to use and user-friendly. It's simple to pick up, even for someone who's never used it before. I also appreciate the good support; any issues that arise are quickly assisted by the support team. We don't really have any issues, which is great.
I love the great customer service offered by iVvy Venue Management Software. The platform itself is incredibly user-friendly, which makes it easy to navigate and use. Moreover, the initial setup was very easy, ensuring that I could get started without any hassle. These aspects greatly enhance my experience and satisfaction with the software.
The support team is always quick at responding and resolving any issues (or user errors). They have also supported me when I came into a new business and needed to overhaul our templates (and I didn't have much time to do it myself).
The iVvy support team has been exceptional, always responsive, knowledgeable, and proactive. With their ongoing training, our team continues to grow in confidence and capability, ensuring we get the most out of the system.
Resources
Plan your implementation
Venue management
A step-by-step guide to implementing venue management software
Balancing event schedules, managing bookings, and coordinating staff can make managing a venue challenging. Thankfully, there's a solution that can simplify your processes.
Read article →
Venue management
5 big benefits of event sales AI: iVvyAI's Instant Proposal for venue sales teams
Discover how iVvyAI's Instant Proposal – Email helps venue teams create proposals in 20 seconds, reduce admin, and boost conversions by up to 50%.
Read article →
Venue management
How long does it take to implement venue software?
Most venues can implement venue management software in 6–10 weeks. Smaller venues may go live sooner, while highly customised venues often require longer.
Read article →
Start with a team in your corner
Talk to our team about onboarding, training and support built around the way your venue works.