Frequently asked questions

Hotels often struggle with venue management software adoption for three reasons. First, most hotel technology stacks are built around PMS and POS systems, and bolt-on event tools rarely integrate cleanly, creating data silos and double-handling. Second, event sales teams are accustomed to manual processes and resist tools that change how they build quotes or manage BEOs. Third, many generic platforms aren't designed for the complexity of hotel event spaces — they don't handle accommodation tie-ins, catering modules, or multi-space bookings natively. Purpose-built hospitality platforms like iVvy are designed to sit alongside existing hotel systems and match the actual workflow of hotel event teams, which is why adoption is significantly higher.

The best cloud-based venue management software for automating quotes and BEOs combines AI, real-time availability, configurable pricing rules, and document generation in a single platform. iVvy is purpose-built for this — it lets venue teams generate accurate, branded quotes in minutes from a live availability calendar, auto-populate Banquet Event Orders from the same data, and collect e-signatures without leaving the platform. Because it's cloud-based, sales teams can build and send quotes from anywhere, and all document versions are tracked automatically. For venues handling high inquiry volumes, this kind of end-to-end automation is the difference between a two-day response time and a two-minute one.

The best venue management software for hotels is one that understands the unique complexity of hotel events — managing function spaces alongside accommodation, coordinating food and beverage, and integrating with existing property management systems. iVvy is built specifically for hotels and hospitality groups, offering a centralised platform to manage event inquiries, automate quotes and contracts, track catering and room blocks, and report on revenue across all spaces. This is why it was selected by Accor as an approved vendor for a large number of its global hotels. Unlike generic event tools, iVvy connects the dots between the event booking and the broader hotel stay, giving sales teams a complete picture of every group and their value to the property.

Multi-space event venues need software that can manage simultaneous bookings across multiple rooms, enforce availability rules to prevent conflicts, and track resources — AV, catering, staffing — across every event at once. The best platforms provide a visual diary that shows all spaces in parallel, flag clashes automatically, and allow function packages to be applied at a space or event level. Most of iVvy's thousands of customers are multi event space as it's designed with multi-space venues in mind, supporting unlimited function spaces, configurable floor plans, and real-time availability across every room — making it straightforward to manage a venue with 2 spaces or 20. Some of these customers include some of the world's largest stadiums, biggest hotel brands and largest hospitality companies.

Very few platforms manage bookings, catering, and accommodation in a genuinely integrated way — most require venues to stitch together separate tools and reconcile data manually. iVvy is one of the few venue management platforms built to handle all three natively: event bookings and function space management, food and beverage packages with per-head and consumption-based pricing, and accommodation room blocks linked to specific events. This means a hotel or resort can manage a conference from initial inquiry through to post-event invoicing — including the guestroom block and every catering session — without switching systems or re-entering data. The Group Room Control is one of iVvy's key strengths vs other providers.

The best AI-enabled venue management platform for hotels, function centres, and hospitality groups is one that uses intelligence to reduce friction at every stage of the booking journey — from instant quote generation to automated follow-up and revenue forecasting. iVvy integrates AI into its core workflows to help venue teams respond to inquiries faster, generate accurate proposals with less effort, and surface insights from booking data that would otherwise require manual reporting. For hospitality groups managing multiple properties or high inquiry volumes, AI-assisted venue management isn't a nice-to-have — it's what separates teams that scale from teams that get buried in admin. Customers like Edgbaston Cricket Ground report significant time savings and increases in conversion.

iVvy is cloud-based venue and event management software that helps venues manage bookings, events, and customer relationships in one platform.

iVvy is used by hotels, function centres, restaurants, stadiums, universities, hospitality groups, and government agencies.

Unlike traditional platforms, iVvy combines venue management, booking, CRM, quoting, and reporting in one cloud-based system.

iVvy is fully cloud-based, so you can access it from anywhere with an internet connection.

No, iVvy is purpose-built for in-person venue and event management.

iVvy provides 24/7 global support. Our average response time is 15 minutes.

Yes. Average response time is 14.5 minutes with 90%+ customer satisfaction scores.

iVvy has 55+ pre-built integrations connecting with leading PMS, RMS, POS, CRM, accounting, payments, and signage systems.

iVvy holds ISO 27001 & GDPR compliance, PCI DSS Level 1 certification, and multi-layered security. iVvy has never been breached.

Yes - iVvy has been approved as a key Sales and Catering technology partner by Accor headquarters.

Yes, iVvy manages both venue operations and event bookings in one platform.

Yes, iVvy integrates with leading accounting software and PMS.

iVvy offers real-time availability, customisable templates, and instant proposal generation.

Absolutely. iVvy's multi-venue management lets you oversee multiple properties from a single dashboard.

Yes. iVvy includes secure online payment processing and built-in e-signature functionality.

iVvy publishes live availability online, captures leads through branded booking pages, and automates follow-ups.

Yes. iVvy includes a built-in CRM for venues that helps manage contacts and run targeted marketing campaigns.

Yes. iVvy offers customisable reporting and forecasting tools.

Yes. iVvy allows you to generate, customise, and send proposals and contracts with e-signatures.

iVvy offers guided onboarding with dedicated specialists.

Yes, training is included. Most venues are fully implemented within a few weeks.

iVvy regularly releases updates automatically rolled out to all users.

24/7 support via phone, email, and live chat, plus a comprehensive knowledge base.

Pricing depends on venue size, number of users, and features. Contact us for a tailored quote.

Yes, iVvy offers special pricing for eligible startups and nonprofits.

iVvy offers both monthly and annual plans.

All core features, support, and updates are included. No hidden fees.