Best Western Boulder Falls

Background

Before making the switch to iVvy Event & Venue Management Software, Boulder Falls Inn managed its property and venue spaces with an older system that caused several operational challenges. Event staff found themselves bound to the office, unable to manage events remotely unless they set up complicated access beforehand. Tasks like updating menus were laborious, sometimes taking over a week for special events like Christmas, and customising essential documents like Banquet Event Orders (BEOs) was difficult beyond basic templates.

Crucially, the system lacked important features, including built-in reporting to track revenue per event space and a central venue function diary, leading to separate, manual event tracking. These inefficiencies led to significant time wastage and missed opportunities, as highlighted by Andi Newcomer, Event Center Manager: "It was clear we were just wasting time and money trying to make an old system work."

Boulder Falls Inn's decision to switch to iVvy venue software, alongside a new property management system, Jonas Chorum, proved to be a game-changer. They chose iVvy for its user-friendly design, flexible event document customisation, and online accessibility.

iVvy Solution

The team at Boulder Falls Inn quickly found iVvy software to be exceptionally intuitive. "iVvy is incredibly user-friendly," Andi shared. "The interface is intuitive and easy to navigate, even with minimal training. That said, the training itself was outstanding. We trained on two systems around the same time, and the difference was night and day."

"Don't be afraid to reach out to the iVvy team for help. If you're coming from an outdated system, it's easy to fall into the habit of creating workarounds, but with iVvy, that's often unnecessary. I quickly discovered that many of the solutions I was trying to piece together were already built into the system—I just needed someone to point them out. Even if iVvy doesn't currently have exactly what you're looking for, they're constantly updating and adding features. If you share your needs, there's a good chance they'll incorporate them into future updates," Andi advised.