Fink Group
Faster operations, same team size
Fink Group is one of Australia's most well-known restaurant and hospitality groups with a range of scenic venues including the Bennelong in the Sydney Opera House. Events and private dining are a large part of the business and managing them across multiple venues requires processes that can keep up with demand. Before implementing iVvy, the team was spending too much of their time on manual admin to do that effectively.
Background
Fink Group's events team handles everything from initial enquiry through to event delivery across their venue portfolio. When using their previous system, most of that work was done manually.
Checking availability, confirming bookings, generating contracts, sending invoices, and preparing event orders all required staff to enter the same information multiple times across different steps. It was slow, prone to error, and meant the team spent a large portion of their time on admin rather than on sales or client relationships.
As enquiry volumes grew, the problem became harder to ignore: Fink Group's system wasn't able to scale with the business.
"Our previous system relied heavily on manual processes across every stage of the event lifecycle. It required repetitive data entry, lacked flexibility, and had not evolved in line with modern event management technology." — Sarah Barker, Head of Reservations, Events & Relationships, Fink Group
iVvy Solution
Fink Group implemented iVvy in 2019. The decision came down to a platform that was straightforward enough for the whole team to use, but capable enough to handle the complexity of their operations.
iVvy's integration with Xero was a key purchasing decision factor, removing the manual reconciliation work that had been creating extra steps between the events and accounting teams. Integrations with SevenRooms and Stripe were also set up for Fink Group, linking events, reservations, and payments into one workflow.
"What stood out about iVvy was its intuitive, user-friendly interface combined with features that addressed all our operational needs. Its integration capabilities — particularly with Xero — were a major factor in our decision." — Sarah Barker, Head of Reservations, Events & Relationships, Fink Group
E-contracts replaced the paper-based confirmation process, getting bookings confirmed faster. Instant payment links made it easier for clients to pay and reduced the time the team spent following up on outstanding invoices.
Results
Integrated payments and Xero reconciliation
E-contracts for faster booking confirmation
Connected SevenRooms and Stripe workflows
Higher productivity without extra headcount
"While specific metrics vary across venues, we've seen clear improvements in response times, booking turnaround, and overall team productivity. The reduction in manual processes has allowed the team to handle a higher volume of enquiries without increasing headcount", Sarah states. For Fink Group, iVvy's impact has been felt across several areas:
- Higher enquiry volume, same team size: Less time spent on admin means the team can take on more without needing additional resources
- Faster booking confirmation: E-contracts reduced the back-and-forth involved in getting bookings signed off
- Fewer payment delays: Integrated invoicing and instant payment links simplified the payment process for both the team and their clients
- Joined-up systems: Xero, SevenRooms, and Stripe integrations removed the gaps between events, reservations, and finance
- Better experience for clients: Faster responses and a cleaner booking process have contributed to stronger guest satisfaction
"I would highly recommend iVvy as a platform that will create efficiencies, improve guest experience and ultimately generate revenue."
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