Tandem Hospitality Group

Tandem Hospitality Group believes great hotels begin with great communities. With decades of experience and a commitment to a more thoughtful approach to hospitality, Tandem has built something truly distinctive. The group manages 12 boutique hotels across the U.S., each one reflecting the character of its neighborhood, often located near universities or lively downtown areas.

With more than 10 new build or conversion projects planned through 2027, Tandem is growing with intention, staying true to its belief that hospitality works best when it’s personal, local, and carefully managed.

Problem

For Tandem Hospitality Group, managing venue bookings had become a daily frustration.

The software they relied on felt stuck in the past, slow to load, hard to navigate, and too expensive for small, independent hotels. Without access to brand-level discounts, the cost of industry-standard platforms was unsustainable.

But the problem ran deeper than price. The system slowed team members down, leaving them waiting for improvements instead of winning business.

Visibility across properties was limited. The leadership team knew that without faster insights and more reliable data, growth would continue to be out of reach.

For a hospitality group managing multiple properties, the time and cost of onboarding had room for improvement. Each hotel spent weeks getting team members up to speed, contributing to a costly and time-consuming process.

The breaking point came when Tandem’s previous venue and event management software froze, forcing sales staff to stop taking bookings entirely. Technology meant to help them was now holding them back. It was time for a change.

iVvy Solution

Tandem turned to iVvy Event & Venue Management Software to modernise their operation. They needed a solution that was fast, intuitive and affordable, one that would feel like an extra team member rather than another system to manage.

With iVvy, the team now works at the speed they need. Sales staff can respond to enquiries in real time, build proposals while speaking with clients and manage bookings in a clean, easy-to-navigate interface. The software’s reliability has removed the downtime that once delayed bookings.

Leadership now has the visibility they were missing. Real-time reporting gives instant access to performance data across every property, helping them identify opportunities and make faster, more informed decisions.

Each hotel now saves around 40 hours and thousands of dollars in onboarding thanks to iVvy’s self-guided resources and step-by-step knowledge base, which help new team members become trained in days, not weeks.

With iVvy, Tandem runs a more efficient and confident sales operation. What once held the team back now powers every part of their business, helping them work faster and deliver better guest experiences.

Results

Nick Jensen, Corporate Director of Sales, shared:

“As an enterprise user, I have found my time pulling weekly and monthly production reports to be much easier than even the top industry products. We also save about 40 hours and thousands of dollars in training per hotel as the onboarding and training process is fairly simple and self-guided.”

• Happier sales team
  Switching to iVvy gave Tandem’s salespeople a platform that felt modern and intuitive. Booking workflows became smoother, and the team now moves with more confidence and speed.
• 40 hours less training per hotel
  Onboarding is now completed in just a few days, saving each hotel around 40 hours and thousands of dollars. Staff are empowered to learn independently, without the need for costly, time-consuming sessions.
• More efficient reporting
  Tandem’s leadership team can now pull weekly and monthly production reports in minutes, giving them the clarity they need to make fast, informed decisions.
• Faster support
  Whether through the knowledge base or responsive reps, Tandem’s team feels backed by a partner who listens, adapts, and keeps things moving when it matters most.