Effective Date: June 26, 2017
Associated Third Parties means individuals, companies and other entities with whom we work to provide products and Services (for example, companies offering products related to our services or other service providers).
Services means the services we provide in our business from time to time.
Social Networking Sites means any social networking sites operated or utilised by us.
The meaning of any general language is not restricted by any accompanying example and the words ‘includes’, ‘including’, ‘such as’, ‘for example’ or similar words are not words of limitation.
Collection of PII
When you interact with iVvy through the Services we provide, we may collect Personally Identifiable Information from you that is necessary for us to undertake our business and perform our functions and activities. If we do not do so or if the information is incomplete or inaccurate, we may not be able to undertake our business or the standard and quality of our business may be compromised. Although not an exhaustive list, the Personally Identifiable Information we collect may include:
Event Organisers & Suppliers (Clients)
iVvy collects Personally Identifiable Information from you when you voluntarily provide it to us, such as when you register for access to the Services, contact us with enquiries or use certain Services. The Personally Identifiable Information we may collect includes without limitation your name, email address, telephone numbers, address and other personally identifiable information. In some cases we may collect your credit card information to allow you to pay for the Services.
If you access our websites or any mobile applications (“apps”), we may collect additional Personally Identifiable Information about you including:
server address / IP address;
top level domain e.g. .com, .gov, org, .com.au
date and time of visit;
documents downloaded and accessed;
the site you visited prior to visiting our website;
the site you visited after visiting our website;
the browser that you are using to access our website;
if you have visited our website before;
tracking user preferences; and
Our Use of Personally Identifiable Information
We use your Personally Identifiable Information to create your account, to communicate with you about products and services you’ve purchased, to offer you additional products and services, and to bill you. We also use that information to the extent necessary to enforce our Website terms of service and to prevent imminent harm to persons or property.
If at any time you no longer wish to receive any additional marketing material from us or do not want your information disclosed for direct marketing or survey purposes, contact our Privacy Officer and we will remove your details from our marketing database.
Disclosure and Use of Personally Identifiable Information
We may disclose your Personally Identifiable Information to third parties in certain circumstances including:
if you agree to the disclosure;
where required for our operational purposes;
for the primary purpose for which it was collected, e.g. to provide you with Services or to facilitate the provision of those Services to you;
to our Associated Third Parties including service providers and business partners;
where you would reasonably be expected to consent to information of that kind being passed to a third party (for example where you have requested information, products or services from them);
where disclosure is required or permitted by law, by court order or to investigate suspected fraud or other unlawful activity;
to conduct promotions or competitions in connection with our business;
where it is required to be disclosed for audit purposes;
to our affiliated entities;
if disclosure will prevent or lessen a serious or imminent threat to someone’s life or health;
if applicable, to fraud checking agencies;
in connection with obtaining protection for intellectual property, commercialising or exploiting our intellectual property;
to parties involved in corporate transactions in which we are involved or may be involved in the future;
to comply with and monitor compliance with our contractual, regulatory, governmental and other legal obligations;
to third parties to assist us in carrying out the above purposes; or
otherwise as authorised by law.
iVvy endeavors to protect the confidentiality of its client’s information, account information and personal communications to the fullest extent possible and consistent with applicable laws. To protect the loss, misuse, and alteration of information that is collected from clients, iVvy has physical, electronic, and managerial security procedures in place.
Considerations when you send information to us electronically
While we do all we reasonably can to protect your Personally Identifiable Information from misuse, loss, unauthorised access, modification or disclosure, including investing in security software, no data transfer over the internet is 100% secure. The open nature of the internet is such that information exchanged via the internet may be accessed and used by people other than those for whom the data is intended. If you send us any information, including (without limitation) Personally Identifiable Information, it is sent at your own risk.
If you access another website from our websites, you do so and provide Personally Identifiable Information in accordance with the terms and conditions under which the provider of that website operates.
Modification of client information
You may request access to your Personally Identifiable Information or correct any inaccurate or out of date information (including unsubscribing from any mail lists) by contacting our Privacy Officer using the details below or by updating your information by logging into the iVvy software (https://www.ivvy.com/a/[youraccountname]).
Retention and Deletion
iVvy may retain your Client Information as long as you continue to use the Services. It may also be necessary for us to retain your Personally Identifiable Information to comply with applicable law, guidelines, codes or regulatory requirements. You may close your account by contacting us. Even if we delete your Personally Identifiable Information it may persist on backup or archival media and other information systems.
Third party websites
If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Website prior to the change becoming effective.
Dealing with a complaint
If you make a complaint about a privacy matter, our Privacy Officer will respond as soon as possible (but within 14 days) and advise you who in our company will have responsibility for investigating and managing your complaint.
We will try to resolve your complaint within 30 days of receiving it. If this is not possible, we will contact you and provide you with an estimate of the time it will take to investigate and manage the complaint.
Our Privacy Officer
You should contact our Privacy Officer if:
you believe someone has gained access to your Personally Identifiable Information;
you think that your account number, username or password have been compromised (in which case you should also immediately change your password); or
you believe we have breached our privacy obligations or your privacy rights in any way;
you have any concerns over the protection of the Personally Identifiable Information you have given to us or that we have collected from others.
Our Privacy Officer can be contacted as follows:
Attention: The Privacy Officer
Mail: PO Box 5258, Robina Town Centre, Queensland 4230 AUSTRALIA