Best Western Hotels & Resorts

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Background

Best Western Hotels & Resorts have been providing timeless comfort for more than seven decades. With hotels located in nearly 100 countries and territories, each independent hotel brand, including Best Western® and Best Western Plus® share the same commitment to delivering a superior service to its guests.

The Best Western Plus® brand goes beyond the expected. With four fully equipped conference rooms, Best Western Plus® Launceston can cater to anything from a board meeting of four people to a wedding of 100, and makes the ideal venue for private functions, corporate team events or trade shows.

Best Western Hobart – part of the Best Western brand®, is located in the Hobart City Centre. The hotel has 141 spacious rooms and conferencing facilities catering for up to 300 delegates.

By integrating the iVvy solution into their day-day management, both Best Western Plus® Launceston and Best Western® Hobart have been able to dramatically improve efficiencies within their teams and with the iVvy expedited quote-contract process, they are now converting 84% of prospected business.

Results

Best Western Plus® Launceston and Best Western® Hobart have implemented iVvy for all 14 of their meeting and event spaces to deliver dramatic results to their in-house efficiencies and overall business growth iVvy has provided:

  • Consolidation of assets and business data
  • Live availability – allowing for instant, online bookings
  • Integration with Flight Centre – attracts the right people looking for function space at the right time
  • Content and collateral centrally managed in the one location
  • Professional integration – from quotes to contracts and menus, everything is consistent and on brand
  • Greater efficiencies – reduces the time it takes to issue a quote and accept contracts.

iVvy Solution

With efficiency a key driver for change, iVvy has been integral to the recent successes of both Best Western® Hobart and Best Western Plus® Launceston. Through iVvy’s intuitive cloud based solutions, Best Western Plus® Launceston and Best Western® Hobart have benefited from a central management system that brings everything, from menus, quotations, logistic information and floor plans into one place.

With manual processes previously affecting their capacity to convert, the iVvy software has equipped the Best Western® sales teams with the ability to issue a quote in less than 10 minutes.

By implementing the iVvy software, Best Western Plus® Launceston and Best Western® Hobart have expedited the process by which they yield their function spaces and in turn, convert more business. By being able to display live inventory data for their meeting and event rooms, including instant pricing, both venues have increased the number of qualified leads they have received, resulting in an immediate, notable increase in conversions.

“Drive revenue and reduce costs with professional and intuitive, business-first automated solutions.”

Leon Wood, Director – Hotel Operations


  • Reporting & analytics
  • Integrated revenue management
  • Instant bookings