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Viewing SMS replies, and unsubscribes


The iVvy system allows contacts to reply to sms messages that you have sent from the system.

You can view these responses and unsubscribes by;

  1. Navigating to Marketing > SMS Campaigns
  2. Select “view” next to the campaign you wish to view the responses for, and then click to view the replies and unsubscribes.

If a contact unsubscribes from an sms campaign, it won’t unsubscribe them from HTML campaigns.

If you wish to re-subscribe a contact you will need to email support to have the contact re-enabled as they have been added to a supression list to ensure that you can't re-import a list that an unsubscribed contact is on, and then mistakely email them again.

 

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